Skip to content Skip to navigation

ISE CORPORATE SERVICES

Capitalise on the CSISG as a strategic
business tool to gain valuable

THE INSTITUTE OF SERVICE EXCELLENCE

A national initiative to raise Singapore's service
standards and promote a culture of service excellence

Learn more

CSISG 2018 Q2 Results

(Land & Air Transport)

Learn more
Working closely with government agencies and C-level business leaders, the Institute of Service Excellence at SMU (ISE) employs an integrated approach to service excellence and customer satisfaction that encompasses benchmarking, analysis, research, thought leadership, and industry engagement.

LEARN MORE

 

CSISG results

CSISG 2018 Q2 RESULTS

(Land and Air Transport)

Learn more

CSISG 2018 Q1 RESULTS

(Retail & Info-Communications)

Learn more

CSISG 2017 Q4 & FULL YEAR RESULTS

(Finance & Insurance and Healthcare)

Learn more

 

 

CSISG 2017 Q3 RESULTS

(F&B and Tourism)

Learn more

 

 

 

Last updated on 03 Oct 2018 .

CORPORATE SERVICES

Custom Research

Even if your company is not measured in the CSISG, the same methodology can be engaged for use in benchmarking,
to quantify brand equity, and to develop performance improvement initiatives.

» Learn more

ISE Annual Corporate Membership

The ISE Annual Corporate Membership caters to companies that are measured in the CSISG annual national study.

» Learn more

Executive Programmes

ISE offers Executive Programs to foster the understanding of the CSISG Methodology and Service Experience Design.

» Learn more

Events

News

Commuters happier with buses than trains: Poll

26 Sep 2018
The Institute of Service Excellence (ISE) at SMU released the 2018 second quarter (Q2) Customer Satisfaction Index of...

SMRT Trains records S$86 million loss due to higher maintenance costs and lower ridership – and it’s not just profits that have dipped

2 Jul 2018
Higher maintenance costs and declines in ridership have dealt a substantial blow to SMRT Trains’ business,...