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EXCELLENCE EXPLORED

A collection of stories
about local small businesses

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ISE CORPORATE SERVICES

Capitalise on the CSISG as a strategic
business tool to gain valuable

THE INSTITUTE OF SERVICE EXCELLENCE

A national initiative to raise Singapore's service
standards and promote a culture of service excellence

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CSISG 2016 Q4 and Full Year Results

(Finance & Insurance and Healthcare)

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Working closely with government agencies and C-level business leaders, the Institute of Service Excellence at SMU (ISE) employs an integrated approach to service excellence and customer satisfaction that encompasses benchmarking, analysis, research, thought leadership, and industry engagement.

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CSISG results

CSISG 2016 Q4 AND FULL YEAR RESULTS

(Finance & Insurance and Healthcare)

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CSISG 2016 Q3 RESULTS

(Food & Beverage and Tourism)

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CSISG 2016 Q2 RESULTS

(Air Transport, Land Transport, Logistics, Private Education,and Public Education)

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CSISG 2016 Q1 RESULTS

(Retail and Info-comms)

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Last updated on 07 Apr 2017 .

CORPORATE SERVICES

Custom Research

Even if your company is not measured in the CSISG, the same methodology can be engaged for use in benchmarking,
to quantify brand equity, and to develop performance improvement initiatives.

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ISE Annual Corporate Membership

The ISE Annual Corporate Membership caters to companies that are measured in the CSISG annual national study.

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Executive Programmes

ISE offers Executive Programs to foster the understanding of the CSISG Methodology and Service Experience Design.

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Events

News

Do your customers think your product is worth the wait?

20 Feb 2018
An article written by Executive Director of the SMU Institute of Service Excellence Ms Neeta Lachmandas suggested that...

Lower satisfaction and loyalty amongst Singaporeans who encounter long waiting times

9 Feb 2018
In a commentary, SMU Institute of Service Excellence Executive Director Neeta Lachmandas highlighted that longer...