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EXCELLENCE EXPLORED

A collection of stories
about local small businesses

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ISE CORPORATE SERVICES

Capitalise on the CSISG as a strategic
business tool to gain valuable

THE INSTITUTE OF SERVICE EXCELLENCE

A national initiative to raise Singapore's service
standards and promote a culture of service excellence

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CSISG 2017 Q4 and Full Year Results

(Finance & Insurance and Healthcare)

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Working closely with government agencies and C-level business leaders, the Institute of Service Excellence at SMU (ISE) employs an integrated approach to service excellence and customer satisfaction that encompasses benchmarking, analysis, research, thought leadership, and industry engagement.

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CSISG results

CSISG 2017 Q4 & FULL YEAR RESULTS

(Finance & Insurance and Healthcare)

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CSISG 2017 Q3 RESULTS

(F&B and Tourism)

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CSISG 2017 Q2 RESULTS

(Transport)

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CSISG 2017 Q1 RESULTS

(Retail & Info-communications)

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Last updated on 12 Apr 2018 .

CORPORATE SERVICES

Custom Research

Even if your company is not measured in the CSISG, the same methodology can be engaged for use in benchmarking,
to quantify brand equity, and to develop performance improvement initiatives.

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ISE Annual Corporate Membership

The ISE Annual Corporate Membership caters to companies that are measured in the CSISG annual national study.

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Executive Programmes

ISE offers Executive Programs to foster the understanding of the CSISG Methodology and Service Experience Design.

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Events

News

The omnichannel customer is here

18 May 2018
In a commentary, SMU Institute of Service Excellence’s Head of Research and Consulting Chen Yongchang discussed...

Rising expectations: Pleasing the omni-channel customer

16 May 2018
The ubiquity of mobile technology has been a long time coming. According to IMDA’s surveys, individuals who...