View and register for our professional programmes

Designed for the middle to senior management team and potential managers, our programmes focus on service excellence that will make positive impacts that you can apply in your daily work for peak results.

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Custom Research & Consulting

The annual ISE Corporate Membership caters to companies measured in the CSISG national study. Even if your company is not measured in the CSISG, the same methodology can be engaged for use in benchmarking, to quantify brand equity, and to develop performance improvement initiatives.

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Publications

BUILDING A BETTER BUSINESS WITH RETENTION POLICIES

Richard Huggins of Rabbit Carrot Gun comments on Singapore’s manpower challenges and his radical solutions.

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Publications

DRESSING THE FUTURE

Christopher Halim and Raena Lim of Style Theory review the importance of appropriate automation and necessary systems in growing a young company.

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Publications

INVESTING IN SERVICE

Andre Huber of Huber’s Butchery looks at how family values have formed a cornerstone of their service vision.

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Videos

Redesigning service to enhance the customer experience

A case study about how Suntec Singapore shifted its focus to food quality as a differentiating factor in the MICE industry and overhauled all food-related processes.

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Videos

Improving service quality through innovation

A case study about Suntec Singapore's drive to improve productivity by outsourcing dishwashing duties. The initial success of the project led its CEO Mr Arun Madhok to seek other process innovations that would help improve Suntec’s competitive position.

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Videos

Memorable Customer Experiences

A short introduction to some of the founders of small local businesses who share a personal account of a memorable customer experience that defines what service excellence means to them.

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Contact Us

ISE welcomes Partnership across a wide range of opportunities. To get in touch, please email us at ise@smu.edu.sg