As the business landscape changes to accommodate for technological disruption and innovation, it is imperative that the backbone of any organisation remains resilient. Service is a key differentiator and customer satisfaction has been proven to be linked to the financial performance of a business.
In conjunction with SMU Academy, the Institute of Service Excellence is offering the SMU Advanced Certificate in Service Excellence & Innovation. The Advanced Certificate is a modular programme that is designed for mid-level managers to senior-level executives to focus on building a culture of service excellence through leadership, process planning, service innovation, data-driven insights and a customer-centric strategy.
Our six modules focus on training you to make a positive impacts and achieving peak results in your daily work. Addressing issues and challenges that your organisation may face, the Advanced Certificate will get you thinking from inside out, putting the customer at the centre of your business decisions.
In order to be awarded with the Advanced Certificate In Service Excellence and Innovation, participants are required to complete all 6 modules within a maximum duration of 3 years and pass an assessment which will be administered upon completion of the last module.
You will receive an SMU digital badge or credential upon completion of the Advanced Certificate in Service Excellence and Innovation. For more information about a digitial credential, please visit here.
For a copy of the brochure, you may download it here.
Last updated on 30 Nov 2017 .