Benjamin Franklin once said, “If you fail to plan, you are planning to fail”. Globalisation and the emergence of new markets and digital technology advancements have completely transformed existing economic business models. Moreover, as companies gain in size and complexities in terms of team structures, businesses will find themselves confronted with the need to ensure that vision is not only bought into, but effectively and purposefully operationalised into action plans and work streams across the organisation.
This programme will enable participants to explore innovative techniques to drive both productivity and profit in the evolving business landscapes. Using a combination of lectures, discussions, interactive exercises, and videos, the course aims to enhance your understanding of how to apply process management principles to your organisation.
The participants will return to their organisation better equipped to incorporate customer insights with process design, and manage the service capacity with lean six sigma principles.