The strength of an organisation lies in the collective strength of its people. Learning to unlock the potential of individual employees and fostering constructive team dynamics may be the key to achieving lasting organisational impact. This ability is an imperative in this digital age where transformation is achieved with employees who are able to leverage technology in their interactions with both internal and external customers.
This programme is designed to support leaders to develop innovative ways of connecting people to create and implement change, help teams to rethink, adapt, rebuild, and relearn. Through this programme, leaders should create a strong culture that supports transformation whilst sustaining the drive for service excellence. Specifically, participants will be exposed to frameworks for creating strong culture and process that supports change, as well as learn management techniques to lead, manage, and implement change.