YEAR 2019

MARCH
5 - 6 Mar Business Processes: Service Excellence in Operations Strategy
11 - 13 Mar Advanced Data Analytics: Making Better Customer Decisions Using Analytics (A Competency Development Programme)
14 - 15 Mar Design Thinking: Service Innovation as a Competitive Advantage
21 - 22 Mar Service Management: Strategies for Negotiation and Communication
27 Mar CSISG 2018 Q4 Results Announcement
APRIL
4 - 5 Apr Strategic Communications: Crisis Management in Service Delivery  
11 - 12 Apr Human Capital Leadership: Leading a Service-Centric Culture  
15 - 16 Apr Digital Transformation: Brand Experience as a Business Strategy
22 - 23 Apr Customer Loyalty: Gaining Consumer Insights from Behavioural and Data Science
25 - 26 Apr Design Thinking: Designing a Competitive Customer Experience
MAY
2 - 3 May Digital Outreach: Marketing to the Digital Consumer
9 - 10 May Service Management: Strategies for Negotiation and Communication
16 - 17 May Design Thinking: Service Innovation as a Competitive Advantage
23 - 24 May Data Analytics: Harnessing Data for Quality Service Delivery, Value & Outcomes
30 - 31 May Employee Engagement & Change Management: Fostering a Service-Centric Culture
JUNE
10 - 11 Jun Customer Loyalty: Gaining Consumer Insights from Behavioural and Data Science  
13 - 14 Jun Strategic Communications: Crisis Management in Service Delivery  
18 - 19 Jun Design Thinking: Designing a Competitive Customer Experience
24 - 25 Jun Digital Transformation: Brand Experience as a Business Strategy 
26 - 28 Jun Advanced Data Analytics: Making Better Customer Decisions Using Analytics (A Competency Development Programme)
26 Jun CSISG 2019 Q1 Results Announcement
JULY
18 - 19 Jul Business Processes: Service Excellence in Operations Strategy  

*ISE RESERVES THE RIGHTS TO AMEND INFORMATION INCLUDING DATE, LOCATION, FACULTY, DAILY SCHEDULE AND OTHER DETAILS.