Press

Media Centre

Welcome to Institute of Service Excellence's Media Centre. Keep up to date with our latest announcements, browse and download media resources, and get in touch with us for content partnership opportunities.

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Publications

DRESSING THE FUTURE

Christopher Halim and Raena Lim of Style Theory review the importance of appropriate automation and necessary systems in growing a young company.

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Publications

BUILDING A BETTER BUSINESS WITH RETENTION POLICIES

Richard Huggins of Rabbit Carrot Gun comments on Singapore’s manpower challenges and his radical solutions.

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Publications

INVENTIVE SOLUTIONS

Alson Teo of Stamfles International reflects on inventing the iKook and why automation is essential to scale.

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Publications

SELLING SERVICE IN RETAIL

Sharon Wong of Motherswork speaks about expanding to China and building brand loyalty with customers and staff.

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Publications

PASSION MADE PRACTICAL

Declan Ee of Castlery breaks down the importance of localising brand expansion and the difficulties of scaling customer service.

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Publications

REFRAMING DINING

Cheng Hsin Yao of Picnic explains how he has future-proofed his latest restaurant with technology and design.

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Publications

PURSUING QUALITY

Zara and Arif Salahuddin of Bismillah Biryani exchange views on growing a family business and prioritising product quality.

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Publications

INVESTING IN SERVICE

Andre Huber of Huber’s Butchery looks at how family values have formed a cornerstone of their service vision.

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Publications

CREATING A CUSTOMER-CENTRED BRAND

Amira Geneid of Zahara discusses how the brand listens to their community to deliver beyond expectations.

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Publications

DESIGNING SMALL SUCCESSES

Edwin Low of Supermama talks about how he’s built his team and the differences between Singaporean and Japanese customers.

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