To build a culture of service centricity across the organisation, the leadership team is vital in charting the strategic direction and leading by example in an increasingly dynamic and uncertain global business environment. Providing the right stewardship paves a facilitative platform for service-oriented businesses to transform themselves to meet the changing demands of their customers.
This programme is tailored to enhance the strategic leadership mindset and competencies of participants towards moulding a service centric culture. Participants will learn to appreciate and effectively devise strategies as well as overcome challenges to maintain a competitive advantage through service leadership.
Using a proprietary leadership assessment tool, leaders and management professionals will also have the opportunity to increase their self-awareness and discover their innate talents and strengths. This will develop participants towards being a valued added role model and building the desired culture of their organisation.