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20 Feb 2018
An article written by Executive Director of the SMU Institute of Service Excellence Ms Neeta Lachmandas suggested that...
9 Feb 2018
In a commentary, SMU Institute of Service Excellence Executive Director Neeta Lachmandas highlighted that longer...
1 Dec 2017
In a commentary, SMU’s Institute of Service Excellence (ISE) Executive Director Neeta Lachmandas noted that the...
1 Dec 2017
SMU's Institute of Service Excellence announced the results of the third quarter's Customer Satisfaction Index...
23 Nov 2017
The Institute of Service Excellence (ISE) at Singapore Management University celebrated its 10th anniversary with an...
1 Oct 2017
The retail industry is experiencing a shake-up as today’s well-travelled and well-connected consumers have a...
28 Sep 2017
SMU's Institute of Service Excellence announced the results of the second quarter's Customer Satisfaction Index...
12 Jul 2017
A special feature produced by the Institute of Service Excellence (ISE) at SMU highlighted that according to the...
29 Jun 2017
The Institute of Service Excellence (ISE) at SMU released the 2017 Q1 Customer Satisfaction Index of Singapore (CSISG)...
12 Jun 2017
For its 10th anniversary, the Institute of Service Excellence (ISE) at SMU has launched the inaugural ISE Essay...