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Displaying 1 - 10 of 298

18 May 2018
In a commentary, SMU Institute of Service Excellence’s Head of Research and Consulting Chen Yongchang discussed...
16 May 2018
The ubiquity of mobile technology has been a long time coming. According to IMDA’s surveys, individuals who...
15 May 2018
Technology has changed the way retail is presented to its customers, so what do brands need to do to keep their...
24 Apr 2018
In a commentary, Ms Neeta Lachmandas, Executive Director, SMU Institute of Service Excellence opined that service...
9 Apr 2018
Ms Neeta Lachmandas, Executive Director, SMU Institute of Service Excellence, believed that employee engagement is an...
2 Apr 2018
SMU’s Institute of Service Excellence (ISE) released the results for the 2017 Q4 Customer Satisfaction Index of...
29 Mar 2018
SMU’s Institute of Service Excellence (ISE) released the results for the 2017 Q4 Customer Satisfaction Index of...
20 Feb 2018
An article written by Executive Director of the SMU Institute of Service Excellence Ms Neeta Lachmandas suggested that...
9 Feb 2018
In a commentary, SMU Institute of Service Excellence Executive Director Neeta Lachmandas highlighted that longer...
1 Dec 2017
In a commentary, SMU’s Institute of Service Excellence (ISE) Executive Director Neeta Lachmandas noted that the...