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12 Jul 2017
A special feature produced by the Institute of Service Excellence (ISE) at SMU highlighted that according to the...
29 Jun 2017
The Institute of Service Excellence (ISE) at SMU released the 2017 Q1 Customer Satisfaction Index of Singapore (CSISG)...
12 Jun 2017
For its 10th anniversary, the Institute of Service Excellence (ISE) at SMU has launched the inaugural ISE Essay...
29 May 2017
THIS WEEK'S TOPIC: Where does "customer experience" rank among your organisation's priorities? How do...
12 Apr 2017
A special feature produced by the Institute of Service Excellence (ISE) at SMU highlighted that the Customer...
12 Apr 2017
In a significantly positive development for the Singapore economy, customer satisfaction has hit an all-time high in...
30 Mar 2017
According to the 2016 Customer Satisfaction Index of Singapore (CSISG) released yesterday by theInstitute of...
16 Dec 2016
According to the quarterly series by SMU’s Institute of Service Excellence (ISES), companies in...
16 Dec 2016
According to the latest findings of the Customer Satisfaction Index of Singapore (CSISG) released by SMU’s...
30 Nov 2016
According to the latest findings of the Customer Satisfaction Index of Singapore (CSISG) released by SMU’s...