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26 Sep 2018
The Institute of Service Excellence (ISE) at SMU released the 2018 second quarter (Q2) Customer Satisfaction Index of...
2 Jul 2018
Higher maintenance costs and declines in ridership have dealt a substantial blow to SMRT Trains’ business,...
28 Jun 2018
The Customer Satisfaction Index released yesterday by SMU’s Institute of Service Excellence (ISE) showed that...
24 Jun 2018
Ms Neeta Lachmandas, Executive Director of the Institute of Service Excellence at SMU said that restaurant operators...