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Do your customers think your product is worth the wait?

20 Feb 2018

An article written by Executive Director of the SMU Institute of Service Excellence Ms Neeta Lachmandas suggested that the food and beverage sector should capitalise on the use of technology to improve and optimise customer waiting time. She feels that this will help increase customer satisfaction and loyalty in the long term.

The Business Times

Last updated on 20 Feb 2018 .