Skip to content Skip to navigation

The omnichannel customer is here

18 May 2018

In a commentary, SMU Institute of Service Excellence’s Head of Research and Consulting Chen Yongchang discussed how technology has changed the retail landscape as well as customer expectations. Mr Chen also talked about how retailers can serve the omni-channel customer in this new business environment by leveraging on technology.

Source: 
The Business Times

Last updated on 21 May 2018 .