PRESS

SMRT Trains records S$86 million loss due to higher maintenance costs and lower ridership - and it's not just profits that have dipped

 

Higher maintenance costs and declines in ridership have dealt a substantial blow to SMRT Trains’ business, resulting in a massive loss despite improvements in rail reliability. Profits were not the only thing that went through a decline however. The Customer Satisfaction Index of Singapore by SMU’s Institute of Service Excellence also showed a single point drop in the company’s average score from 66 to 65 (out of a total score of 100) between 2016 and 2017. 

Read the article: Business Insider Online 02 July 2018

Press

Welcome to Institute of Service Excellence's Media Centre. Keep up to date with our latest announcements, browse and download media resources, and get in touch with us for content partnership opportunities.