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ISE Programme Suite

The Dimensions of Service Excellence

In an increasingly competitive, volatile, complex, and ambiguous globalised business environment, it is imperative for your organisation to rise above its peers. It requires a unique proposition that cannot be easily replicated and a whole-of-company approach towards service design and implementation. It requires your leadership and commitment to service excellence.

Designed for the middle to senior management team and potential managers, our programmes focus on service excellence that will make positive impacts that you can apply in your daily work for peak results. Addressing issues and challenges that your organisation may face, ISE can work with you to design a curriculum that will address your business challenges and meet your objectives. Please email ise@smu.edu.sg for more information.

The following programmes are currently available for open enrolment:

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Last updated on 16 Mar 2017 .