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What Our Participants Say

Here's what some of our past participants have said about our professional programmes

What have past participants said about our Service Innovation programme?

What have past participants said about our Leadership programme?
"Useful and interactive activities to put service excellence perspectives into action."

Mr Balamurugan s/o Krishnasamy
Principal, International Academy
Singapore Institute of Management
"It is an interesting workshop that stimulates our thinking of one’s organisation issues/problems. One can use the tools to reflect on solving issues of the organisation."

Mr Koh Kum Weng
Vice Principal, CHIJ Katong
Ministry of Education
"Come with an open mind and be prepared to learn from the others."
Ms Kang Meng Siew
Organisation Development Officer
Temasek Polytechnic
"Good opportunity to reflect on our current practices, concerns and challenges using different tools to garner the range of perspectives needed in my attempt at innovation/ change management."

Ms Clarinda Choh
The Keys Academy

"Inspiring, offers fresh outlook on service and realistic models with achievable goals – applicable to all industries."
Ms Herdawaty Binte Osman
Assistant Manager
SkillsFuture Singapore Agency

"Anyone who wants to know more about service innovation and the different tools that can be used to help us in our organisations should attend."
Mr Richard Hogan
Contract Services Manager
Singapore American School

"Suitable for all sorts of leaders. A course that will definitely motivate leaders to do better!"

Yap Li Yin
Retail Manager  
Chan Brothers Travel

"The workshop will help you to understand your leadership styles, strengths and how to apply it to achieve service excellence."

Ng Woon Ming Jason
Senior Assistant Director
Singapore Corporation of Rehabilitative Enterprises
"Insightful, provides me more ideas and concepts toward shaping my leadership skills in shaping a customer-focused team."

Judy Khong Hui Leng
Senior Retail Manager
M1 Shop Pte Ltdy

What have past participants said about our People Management programme?

What have past participants said about our programme?

"For operation managers who do not have much HR exposure."
Mr Andrew Ing
Chief Operating Officer
The Lo& Behold Group

"The whole session was fun and enriching."
Dolly Lee
HR Manager
Wing Tai Holdings Ltd

"Practical examples shared which are applicable to my work."
Goh Siow Yen
International SOS




What have past participants said about our Customer Experience programme?

What have past participants said about our Information & Results programme?

"A good introduction to service blueprint design."
Maurice Yu
Senior IT Manager
Raffles Institution

"Great. Go for it. Excellent facilitators with lots and of experience sound knowledge."
Wah Ling Tan
The LOOMs Workshops

"I have a new perspective about dealing with customers and by extension donors."
Jesvinder Kaur
Fundraising & Volunteering Manager


Last updated on 02 May 2017 .