The Institute of Service Excellence (ISE) Singapore Management University (SMU) today released the 2021 second quarter (Q2) Customer Satisfaction Index of Singapore (CSISG) research findings for the Land Transport sector.
The annual study looked at local commuters’ travel behaviours and their experiences in three distinct sub-sectors: The Mass Rapid Transit (MRT) System, Public Buses, and Point-to-Point Transport.
The latest findings show that a majority of commuters interviewed, 61.1%, indicated their commuting patterns have changed since the start of the Covid-19 pandemic, with a significant proportion of them indicating fewer trips on the MRT (24.7%) and Public Buses (18.3%). In contrast, 15.7% indicated they were relying more on Point-to-Point Transport for their commutes; this included both taxis and private hire cars from ride-hailing services such as Grab and Gojek.
Please click on the Press Release to read more.