The Institute of Service Excellence (ISE) at the Singapore Management University (SMU) (新大卓越服务研究院) released the Retail and Info-communications industry sectors findings from the Customer Satisfaction Index of Singapore (CSISG) 2022 national study on 6 Jul 2022.
The annual study showed Retail sector customers’ latest satisfaction score come in at 71.3 points (on a 0 to 100 scale), a statistically significant decline of 1.5% compared to last year. On the other hand, the Info-communications sector saw its satisfaction score notch up 1.9% year-on-year to reach 69.8 points, reversing two years of decline.