Bank customer satisfaction inches up, UOB scores highest: SMU study

The Straits Times, pB2 

The Straits Times Online

 

Related: Survey: Satisfaction for finance services pick up, slight decline for insurance services

Lianhe Zaobao, p6 

Zaobao Online

 

Customer satisfaction with finance sector has improved, challenges remain: SMU study

The Straits Times Online (Mar 30) 

The Straits Times Online (Mar 30)

 

Survey: More Seniors Are Using Online Banking Services

8 World (Mar 30) 

8 World (Mar 30)

 

Customer Satisfaction Index: More people satisfied with banking services despite recent banking incidents

CNA (Singapore Tonight, 10pm) (Mar 30) 

Channel 8 (Hello Singapore, 6.30pm) (Mar 30) 

CNA938 (News, 10pm) (Mar 30) 

 

Interview with Chen Yongchang of the SMU Institute of Service Excellence

CNA938 (News, 7.20pm) (Mar 30) 

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